Privacy policy

Privacy Policy

ShopFlawlessDiamonds
7601 S Cicero Ave, Suite #1278, Chicago, IL 60652
📞 Phone: 773-912-6027
📧 Email: info@shopflawlessdiamonds.com

Last updated: 10-10-2025

1. Overview

At ShopFlawlessDiamonds, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://shopflawlessdiamonds.com, make a purchase, or communicate with us.

By using our website, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect several types of information to provide and improve our services to you.

a. Information You Provide Directly

When you interact with our website or our customer service team, you may provide us with:

  • Personal Identification Information: Name, billing address, shipping address, phone number, email address.

  • Payment Information: Credit/debit card details, billing information (processed securely via third-party payment processors).

  • Account Information: Username, password, and preferences if you create an account.

  • Communication: Any messages, inquiries, reviews, or emails you send us.

b. Automatically Collected Information

When you browse our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, referring URLs.

  • Usage Data: Pages viewed, time spent on the site, search queries, and clicks.

  • Cookies and Tracking Technologies: To personalize your experience, remember your cart, and analyze website performance.

c. Information from Third Parties

We may receive data from:

  • Shipping carriers (for tracking and delivery updates).

  • Payment gateways (for fraud prevention and transaction validation).

  • Social media platforms (if you interact with us through those channels).

3. How We Use Your Information

We use your personal information for the following purposes:

  1. Order Processing: To process and fulfill your orders, payments, and deliveries.

  2. Customer Support: To respond to inquiries, handle returns, and provide product or account assistance.

  3. Account Management: To manage your online account, wish lists, and order history.

  4. Communication: To send order confirmations, updates, promotions, or important service notices.

  5. Improvement: To analyze site usage and improve our website, products, and services.

  6. Security & Fraud Prevention: To protect against unauthorized access, fraud, or misuse of our site.

  7. Marketing: To personalize offers, promotions, or product recommendations (only if you opt in).

4. How We Share Your Information

We value your privacy and do not sell your personal data. However, we may share information with trusted partners as necessary to run our business:

  • Payment Processors: To process secure transactions (e.g., Stripe, PayPal, etc.).

  • Shipping Partners: To fulfill and deliver your purchases (e.g., FedEx, UPS, USPS).

  • IT & Marketing Services: For email marketing, site analytics, or advertising campaigns.

  • Professional Advisors: Accountants, auditors, or consultants who support our operations.

  • Legal Requirements: If required by law, court order, or to protect our rights and property.

All third parties we work with are bound by confidentiality and data protection agreements.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience.
These tools help us:

  • Remember items in your shopping cart.

  • Save login preferences.

  • Analyze traffic and visitor behavior.

  • Deliver personalized offers and ads.

You can manage cookies through your browser settings. Disabling cookies may limit certain website features.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions and provide customer service.

  • Comply with legal or tax obligations.

  • Resolve disputes or enforce agreements.

You can request deletion of your data (see Section 9).

7. Data Security

We use industry-standard security measures to protect your information, including:

  • SSL encryption for all payment transactions.

  • Secure data storage with limited access.

  • Regular monitoring for unauthorized access or suspicious activity.

However, no method of transmission or storage is 100% secure. By using our site, you acknowledge this risk and agree that we cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to:

  • Access and request a copy of the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your account or personal data.

  • Opt out of promotional emails at any time.

To exercise any of these rights, contact us at info@shopflawlessdiamonds.com.

9. Email & Marketing Preferences

We may send you promotional offers or updates about our products.

  • You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails.

  • Transactional emails (order confirmations, receipts, shipping updates) cannot be opted out as they are essential for your purchase.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from minors. If you believe a child has provided us personal information, please contact us immediately for deletion.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their policies before providing personal data.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The “Last Updated” date at the top of this page indicates when this policy was most recently revised.

Continued use of our website after changes are posted constitutes your acceptance of those changes.

13. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us:

ShopFlawlessDiamonds
7601 S Cicero Ave, Suite #1278
Chicago, IL 60652
📞 Phone: 773-912-6027
📧 Email: info@shopflawlessdiamonds.com